Guest Directory
Welcome to Best Western Ramkota Hotel
We thank you for letting us serve as your hosts. Our staff can help you with every aspect of your stay with us and with your visit to our area. If you are in need of assistance, please contact our front desk by dialing 0 from your guest room phone or (605) 343-8550. For emergencies, please contact 911.
Check In & Check Out Times
Guests can check-in after 4pm. Please check-out by 11am. If you need a later checkout time, please contact the Front Desk.
Hotel Services
Minervas Restaurant & Bar is located off the Front Lobby.
Sunday-Thursday: 7:00am - 9:00pm
Friday & Saturday: 7:00am - 10:00pm
Phone: 605-343-8550 Ext. 3001
Daily Refresh: By request, clean towels (if needed), beds made, and trash emptied.
Full Service: By request or every 3rd day of your stay, vacuuming and bed linen changes.
Rooms with a "Do Not Disturb" sign will not be serviced.
Please contact the Front Desk to request service or for any additional needs.
Free, fresh coffee and ice water is available 24/7 in the Lobby.
The Front Desk has complimentary personal items such as toothpaste, toothbrushes, feminine hygiene products, and more available upon request.
Coin operated washers and dryers are located on the 2nd floor of Buildings B & C. Quarters and laundry supplies can be obtained at the Front Desk for purchase.
The Gift Shop, located in the Lobby next to the Front Desk is open 6:00am to 10:00pm. Our Business Center located in the Gift Shop area, includes a computer and printing services.
Located on 2nd floor of Building B (see Locator Map). Must be 17 years old.
Our vending areas are located at the end of each building’s 1st & 2nd floor
We allow small, well-behaved pets. Pets cannot be left unattended in guest room. Exercise areas and complimentary pick-up bags are located in various locations around exterior of Hotel. Guests are expected to pick up after their pet! $20 Pet Fee.
We provide safety deposit boxes free of charge (please do not leave valuables in your room) at the Front Desk.
Please Contact The Front Desk To...
- Request a rollaway bed or crib
- Request housekeeping or wakeup services
- Request toiletries
- Find out shuttle information
- Learn hours for our pool and dining services
Please dial 0 on your room phone or call us on your cell phone.
(605) 343-8550
Wifi Access
Network: BW Ramkota Guest Wifi
Password: No password is needed.
There is also a business center available for guests use.
Things To Do
Some of South Dakota's best hidden gems are in the Black Hills, and Rapid City is your gateway to them all. Check out our Things to Do page to learn more about what our area has to offer.
Swimming Pool/Waterpark
Swimming Pool/Waterpark Hours
Open daily 8:00am - 10:00pm except Sundays 1:00pm - 4:00pm.
Waterpark access requires a wristband. A signed waiver from must be submitted at the Front Desk to receive your wristband.
Area and Airport Shuttle Service
Area Shuttle Service: Complimentary local shuttle service is available based on availability. Please make requests in advance through the Front Desk.
Airport Transportation: We provide complimentary shuttle service to and from the Rapid City airport. Please contact the Front Desk the day prior to your departure to schedule your airport shuttle. Be in the Lobby at least 15 minutes before your scheduled pickup time.
Dial 0 or 605-343-8550 Ext. 3020
Warning
Carbon monoxide is a colorless, odorless. poisonous gas, and exposure can be fatal. Your room is equipped with a carbon monoxide detector
Symptoms1 of carbon monoxide exposure may include:
- Headache
- Fatigue
- Weakness
- Nausea
- Shortness of breath
- Confusion
- Vomiting
- Blurred Vision
- Dizziness
- Loss of muscle coordination
- Collapse
- Loss of consciousness
What to do if a carbon monoxide alarm is sounding or if you experience any symptoms of carbon monoxide exposure:
- Never ignore a carbon monoxide alarm that is sounding.
- Immediately move outside to fresh air.
- Advise the hotel front desk.
- Call 911, emergency services, or the fire department.
- Do a head count to check that all people in your party are accounted for.
- Do not re-enter the premises until the emergency service responders have given you permission.2
1 Source of symptom list: Consumer Product Safety Commission & Mayo Clinic.
2 Source of recommended responses to sounding alarm or symptoms: Consumer Product Safety Commission.
The safety and security of you and your personal property are of the utmost concern to us. We urge you to take advantage of the following suggestions
For Your Safety
- Lock and dead bolt your front door. If a fire is detected by you, go to nearest alarm box and pull fire alarm and please exit calmly.
Do’s
- Establish a “meeting area” outside the hotel with your group in case of an emergency.
- Check into a hotel or enter a meeting room, locate and count the doors between your room and the closest exit. • Put your room key in the same place whenever you return to your room.
- Check windows and vents in your room to see how they work.
- If there’s a fire, feel the door with the palm of your hand before opening it.
- Head for the nearest exit if the hall is passable. • Stay close to the floor if the smoke is heavy. • Remain in your room if the exit path is blocked. • Bail water on hot doors and walls.
- Find the switch on your air conditioner and learn to shut it off in the event of a fire.
- Stuff wet towels and sheets in cracks around doors. • Tie a wet towel around your nose and mouth.
Dont’s
- Don’t open your door if it’s very hot.
- Don’t break a window if you can open it instead. • Don’t leave your door open as you exit.
- Don’t try to run through heavy smoke.
Double Locks
- For additional security, while in your room, utilize the deadbolt lock on your door upon entering.
- The deadbolt will prevent the door being open by a regular room key.
- When leaving your room, assure that your door is closed tightly.
Admittance
- Do not admit persons to your room without first making identification.
- A “one way viewer” is provided in your door for your convenience.
- If there is any doubt about the person’s true identity, please contact the Front Desk.
Room Entrance with Electronic Card Lock
- As advised when you check in, your door entrance is equipped with a keyless security system for your room.
- The access authorization is recoded with each new guest. When you check-out the access authorization is deleted.
- Should it be necessary, the system memory can tell the hotel who entered the room and when.
Tornado
- A Tornado Watch is when conditions are right for a possible tornado to form.
- A Tornado Warning is when a tornado has been spotted in the area.
- Sirens will sound to indicate that all persons should take cover.
- Please move to the office for further instructions.
You are in Pennington County.