Guest Directory

Welcome to Best Western Ramkota Hotel

We thank you for letting us serve as your hosts. Our staff can help you with every aspect of your stay with us and with your visit to our area. If you are in need of assistance, please contact our front desk by dialing 0 from your guest room phone or (605) 343-8550. For emergencies, please contact 911.

Check In & Check Out Times

Guests can check-in after 4pm. Please check-out by 11am. If you need a later checkout time, please contact the Front Desk.

Dining: Minervas Restaurant & Bar / Dial 3001 Located off the Front Lobby. Hours of operation are: 6:30am to 10:00pm, Monday - Saturday and 6:30am to 9:00pm on Sunday.

Dry Cleaning & Laundry: Same-Day service available Monday through Friday (not available on the weekends or holidays). Drop off at Front Desk before 8:00am and returned back by 5:00pm

Fitness Center: Located on 2nd floor of Building B (see Locator Map). Must be 17 years old.

Guest Laundry: Coin operated laundromat located on the 2nd floor of Buildings A & C

Ice/Vending Machines: Our vending areas are located at the end of each building’s
1st & 2nd floor

Pets: We allow small, well-behaved pets. Pets cannot be left unattended in guest room. Exercise areas and complimentary pick-up bags are located in various locations around exterior of Hotel. Guests are expected to pick up after their pet! $20 Pet Fee.

Room Service: Dial 3001. Consult our Room Service Menu for more information.

Safety Deposit Boxes: We provide safety deposit boxes free of charge (please do
not leave valuables in your room) at the Front Desk.

Television: See list of channels in this directory - “Pay Per View” available. To reach main channels please turn on the TV, press the channel “up” button”, slowly advance four times.

Please Contact The Front Desk To...

  • Request a rollaway bed or crib
  • Request housekeeping or wakeup services
  • Request toiletries
  • Find out shuttle information
  • Learn hours for our pool and dining services

Please dial 0 on your room phone or call us on your cell phone.

(605) 343-8550
Remodeled Lobby

High Speed Internet

Internet* is available throughout the hotel and convention area. If you are having trouble connecting to the internet; technical support is available 24/7 (free of charge): 888-897- 3082.

There is also a business center available for guests use.

Computer Office

Things To Do

Some of South Dakota's best hidden gems are in the Black Hills, and Rapid City is your gateway to them all. Check out our Things to Do page to learn more about what our area has to offer.


Swimming Pool/Waterpark

Swimming Pool Hours

Open daily 8:00am - 10:00pm.

Waterpark Hours**

Summer (June-July-August): 8:00am - 9:00pm

Winter(Sept - May): Mon - Thurs: 4:00pm - 8:00pm, Sat: 4:00pm - 10:00pm Sun: 8:00am - 8:00pm.

Children playing in pool

Airport and Transportation

We provide complimentary shuttle service to and from the Rapid City airport. Please contact the front desk by dialing 0 on your guest room phone for more information about this service.

Rapid City Regional Airport: 605-394-4195

Allegiant: 702-505-8888

American Airlines: 800-433-7300

Delta Airlines: 800-221-1212

Northwest Airlines: 800-225-2525

United Express: 800-241-6522


Carbon monoxide is a colorless, odorless. poisonous gas, and exposure can be fatal. Your room is equipped with a carbon monoxide detector

Symptoms1 of carbon monoxide exposure may include:

  • Headache
  • Fatigue
  • Weakness
  • Nausea
  • Shortness of breath
  • Confusion
  • Vomiting
  • Blurred Vision
  • Dizziness
  • Loss of muscle coordination
  • Collapse
  • Loss of consciousness

What to do if a carbon monoxide alarm is sounding or if you experience any symptoms of carbon monoxide exposure:

  • Never ignore a carbon monoxide alarm that is sounding.
  • Immediately move outside to fresh air.
  • Advise the hotel front desk.
  • Call 911, emergency services, or the fire department.
  • Do a head count to check that all people in your party are accounted for.
  • Do not re-enter the premises until the emergency service responders have given you permission.2

1 Source of symptom list: Consumer Product Safety Commission & Mayo Clinic.

2 Source of recommended responses to sounding alarm or symptoms: Consumer Product Safety Commission.

The safety and security of you and your personal property are of the utmost concern to us. We urge you to take advantage of the following suggestions

For Your Safety

  • Lock and dead bolt your front door. If a fire is detected by you, go to nearest alarm box and pull fire alarm and please exit calmly.
  • Do’s
  • Establish a “meeting area” outside the hotel with your group in case of an emergency.
  • Check into a hotel or enter a meeting room, locate and count the doors between your room and the closest exit. • Put your room key in the same place whenever you return to your room.
  • Check windows and vents in your room to see how they work.
  • If there’s a fire, feel the door with the palm of your hand before opening it.
  • Head for the nearest exit if the hall is passable. • Stay close to the floor if the smoke is heavy. • Remain in your room if the exit path is blocked. • Bail water on hot doors and walls.
  • Find the switch on your air conditioner and learn to shut it off in the event of a fire.
  • Stuff wet towels and sheets in cracks around doors. • Tie a wet towel around your nose and mouth.


  • Don’t open your door if it’s very hot.
  • Don’t break a window if you can open it instead. • Don’t leave your door open as you exit.
  • Don’t try to run through heavy smoke.

Double Locks

  • For additional security, while in your room, utilize the deadbolt lock on your door upon entering.
  • The deadbolt will prevent the door being open by a regular room key.
  • When leaving your room, assure that your door is closed tightly.
  • Admittance
  • Do not admit persons to your room without first making identification.
  • A “one way viewer” is provided in your door for your convenience.
  • If there is any doubt about the person’s true identity, please contact the Front Desk.

Room Entrance with Electronic Card Lock

  • As advised when you check in, your door entrance is equipped with a keyless security system for your room.
  • The access authorization is recoded with each new guest. When you check-out the access authorization is deleted.
  • Should it be necessary, the system memory can tell the hotel who entered the room and when.


  • A Tornado Watch is when conditions are right for a possible tornado to form.
  • A Tornado Warning is when a tornado has been spotted in the area.
  • Sirens will sound to indicate that all persons should take cover.
  • Please move to the office for further instructions.

You are in Pennington County.

Property Map
*By using our Internet services, you hereby expressly acknowledge and agree that there are significant security, privacy and confidentiality risks inherent in accessing or transmitting information through the Internet, whether the connection is facilitated through wired or wireless technology. Security issues include, without limitation, interception of transmissions, loss of data, and the introduction of viruses and other programs that can corrupt or damage your computer. Accordingly you agree that neither Best Western® Hotel nor Best Western® International are liable for any interception of transmissions, computer worms, viruses, loss of data, file corruption, hacking or damage to your computer or others that result from transmission or download of information or materials through the internet service provided.
** (Water park slide hours are subject to change, please check with Front Desk). Please do not bring your room towels in pool areas. Winter water park slide hours may vary, check with Front Desk. NO LIFEGUARD ON DUTY! NO DIVING!!